Your privacy is of utmost importance at Instinct Gym & Wellbeing, and protecting it is our priority. But it is also important that you understand what information we collect about you, why we collect it, how we use it and the safeguards we have in place.
Instinct Gym & Wellbeing respects your privacy, and as such, adheres to all principles stated in the general Data Protection regulation and the new data protection Act 2018. Both of these items of legislation give you rights (as the data subject) regarding your data, including access to the information we hold about you. Instinct Gym & Wellbeing is the trading name of Instinct Wellness Limited, registered company number 09067410.
All data and information that you provide is stored on secure, cloud-based servers. We work with official, registered partners to securely store and maintain your data, and would never do so without your prior permission. All information we request will be clearly stated at the time of asking, with a request for you to provide consent for us to collect such data and use it on your behalf with regards to our services.
The types of information we collect includes (but is not limited to) your name, date of birth, gender, e-mail address, postal address, phone numbers, photographic images, bank or payment details.
Details of your visit to our website will be collected using site cookies and may access publicly available information to confirm your address and identity, thus assisting with UK fraud prevention.
All information you share with us is used to create and maintain your ongoing membership details, access to booking and payment systems, and to private areas on our website. We also use your information to help keep you informed on our latest services, promotions, offers and events and activities.
Any data we collect will only be used in the ways you have agreed to when signing up, for administrative purposes or legitimate business services and offers that we think may be of interest to you. We will only use customer data for the purpose in which it was provided, other than for legally permitted reasons.
From working with only the most trusted companies, to constantly striving to update and maintain our systems, we do everything we can to ensure your data is protected at all times. All information is stored on secure cloud servers. We have strict internal procedures to protect any information you disclose, to ensure that it is stored, maintained and kept confidential without unauthorised access.
We may share your data with third party service providers who help us to operate our business, helping us to use the data for the purposes stated above. Rest assured that these parties will only process your data for the reasons stated above, as and when we ask them to. We will never sell or share your data with external parties for marketing or promotional purposes.
Under the Data Protection Act 2018, which is the UK’s implementation of the General Data Protection Regulation (GDPR), we are responsible for the use of your personal data, adhering to strict ‘data protection principles’. These rules ensure that the data is:
You may opt out of marketing at any time, simply by clicking on ‘unsubscribe’ on our email communications. You also have rights as to how we contact you, or talk to us about any aspect of your data.
You have the right to find out what data we hold on you, the right to correct inaccuracies – and the right to be forgotten. If you want to request information from us, or want us to delete your data permanently (other than the purposes of contractual or legal obligations), please get in touch with us.
We may share aggregated cookie information with third party providers such as Google Analytics, to help us see how our customers use our website and help us to make improvements.
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